**Refund Policy**
**1. Refund Eligibility**
a. We understand that sometimes situations may arise where you may want to return a product. Our refund policy is designed to ensure fairness to both our customers and our business. Please read this policy carefully before making a purchase.
**2. Replacement for Faulty Product**
a. If you receive a product that is defective, damaged, or faulty, please contact our customer support within 3 days of receiving the product.
b. To be eligible for a replacement, you must provide clear photographic evidence of the defect or damage.
c. Once we verify the issue, we will arrange for a replacement of the same product. If the product is out of stock, you may choose an alternative product of equal value or request a refund.
**3. Exchange for Wrong Size**
a. If you receive a product in the wrong size, please contact our customer support within 3 days of receiving the product.
b. To be eligible for an exchange, you must provide clear photographic evidence of the incorrect size.
c. Once we verify the issue, we will arrange for an exchange for the correct size. If the correct size is not available, you may choose an alternative product of equal value or request a refund.
**4. No Refund for Change of Mind**
a. We do not offer refunds for change of mind, wrong product choice, or dissatisfaction with the product's appearance or performance.
**5. Return Process**
a. To initiate a replacement for a faulty product or an exchange for a wrong size, please contact our customer support.
b. Our customer support team will guide you through the return process, including providing instructions for packaging and sending the product back to us.
**6. Return Conditions**
a. Products must be returned in their original packaging, with all accessories and tags intact.
b. The product must not show any signs of wear, use, or damage caused after receipt.
**7. Processing Time**
a. Once we receive the returned product and verify its condition, we will process your replacement or exchange within 5 business days.
**8. Contact Us**
If you have any questions or concerns about our refund policy, please contact our customer support.
